You will be the point of contact for external employees who need information regarding various topics in HR. You support in the preparation of analyzes and reports on the quality of the services provided, you contribute to the knowledge base and you identify timely and proactively when you see that things can be improved. You like to assist employees and managers over the phone, email and chat. You are not afraid of KPIs, you enjoy working for large customers (from banks to retailers) and you ar..