IT Service Process Manager @ MUFG Bank Europe N.V. in Amsterdam (ICTerGezocht.nl)

As an IT Service Process Manager you design, implement, monitor and continuously improve all aspects of IT Service Management in line with agreed procedures, service standards and business requirements.Essential tasks:Process manager/owner of all ITIL processesOwnership of the service level management processes and continuous service improvement processesMaintain positive auditable posture for assigned processes and all IT Services processesAssure compliance by implementation, monitoring and imp..